Fixed fares for August 2026: saloon car (up to 4 passengers) £58, estate car (up to 4, extra luggage) £65, 8-seater minibus (up to 8) £75, two-vehicle convoy (up to 14) £133–£170. These are total vehicle fares, not per-person. Split between four passengers, the saloon works out at £14.50 each.

All fares are fixed at time of booking. No surge pricing, no peak uplift, no hidden extras.

No. Our fares are fixed regardless of departure time, day of week, or Bank Holiday. A 4am pickup on Christmas Day costs the same fixed fare as a midday run in July. There are no surcharges, no night rates, and no peak-season uplifts. The price you are quoted is the price you pay.

Yes. We charge the same fixed fare for both terminals. Please confirm which terminal you need at time of booking so we can drop you at the correct entrance rather than the central bus station. If you are unsure of your terminal, your airline’s website or booking confirmation will show it.

The fare is per vehicle, not per person. A saloon at £58 carries up to four passengers for that one price. Split between four, that is £14.50 per person — typically cheaper than the equivalent train fare per person, with no changes and no luggage handling at stations.

Call 01892 249 999 for a fixed quote to any airport. As an indication: Heathrow is approximately £90–£110 (saloon), Stansted approximately £110–£130, and Luton approximately £120–£145. Exact fares depend on your specific pickup postcode and are fixed at time of booking.

We recommend booking at least 24 hours ahead to guarantee your preferred vehicle type. For early departures before 6am, 48 hours is advisable. For 8-seater minibus and convoy bookings, 72 hours’ notice is recommended.

We do accept same-day bookings when vehicles are available — call to check. We cannot guarantee vehicle type on same-day requests.

We serve the full TN1–TN4 postcode zone: Royal Tunbridge Wells town centre, Southborough, High Brooms, Rusthall, Speldhurst, Bidborough, Pembury, Fordcombe, Langton Green, Groombridge, and Frant. The same fixed fare applies across the entire zone regardless of your specific street address.

For pickups from Tonbridge, Sevenoaks, Crowborough, or Uckfield, call us to confirm a fixed fare. We can accommodate these by arrangement.

Call 01892 249 999 — available 24 hours a day, 7 days a week. You can also use the booking form on this website. We will confirm your fare, pickup time, and vehicle immediately, and send an SMS with your driver’s name and vehicle registration within minutes.

Yes. We serve Gatwick (45–55 min), Heathrow (approx. 1 hr 15 min), Stansted (approx. 1 hr 30 min via the M25), and Luton (approx. 1 hr 45 min). Gatwick is our primary and most-booked route. Call for a fixed fare quote for non-Gatwick destinations.

Yes — and we recommend booking your return at the same time as your outbound to lock in the fixed fare and guarantee a vehicle. For the return journey, give us your airline, flight number, and scheduled landing time. We will monitor the flight live and adjust if it is delayed.

Call us as soon as you know your plans have changed. We do not charge for cancellations made at least 2 hours before the scheduled pickup. Same-day cancellations within 2 hours may incur a fee depending on whether your driver has already dispatched. We are reasonable and will always discuss the situation with you.

Door-to-terminal drop-off from Tunbridge Wells town centre takes 45–55 minutes in normal traffic via the A264 and M23. From Southborough or Pembury, allow 50–65 minutes. From Rusthall or Speldhurst, 50–60 minutes.

We factor in traffic patterns for your departure time and add buffer where needed. For early morning runs before 6am, the journey is typically at the shorter end of this range.

We monitor your inbound flight live via FlightAware. Your driver adjusts their arrival automatically — you do not need to call. The fixed fare includes up to 60 minutes of delay at no extra charge.

Delays beyond 60 minutes are handled by an agreed waiting rate discussed before it applies. We have never left a passenger stranded at Gatwick.

Saloon car: 2–3 standard suitcases (up to 70 × 45 × 25 cm each) plus hand luggage for up to 4 passengers.
Estate car: 4–5 large suitcases plus hand luggage for up to 4 passengers.
8-seater minibus: Generous luggage compartment carries all bags for up to 8 passengers.

If you are unsure whether your bags will fit, call and tell us roughly what you have. We will advise on the right vehicle and there is no extra charge for luggage within the vehicle’s capacity.

Yes — child seats and booster seats are provided at no charge with 48 hours’ notice. Infant seats (for under-12 months) require 72 hours’ notice. Please tell us your children’s ages when booking so we fit the right seat.

Under UK law, children under 135cm or 12 years old must use a child seat or booster in a private hire vehicle where one is available. We take this seriously and always have the appropriate seat fitted before the driver arrives.

Please call to discuss your specific requirements. We can accommodate passengers using walking aids and folding wheelchairs in the estate car or minibus with advance notice. For electric wheelchairs or larger mobility equipment, let us know at time of booking and we will confirm which vehicle is suitable. Our drivers are trained to assist passengers boarding and alighting.

Payment is made to your driver at the end of the journey. We accept cash and bank transfer. Card payments are available on request — please confirm at time of booking. No deposit is required at the time of booking.

Yes. All drivers hold a current private hire driver’s licence issued by Tunbridge Wells Borough Council under the Local Government (Miscellaneous Provisions) Act 1976. All vehicles carry a current private hire vehicle licence plate from the same authority. You can verify a driver’s licence by asking to see their driver badge, which all licensed drivers are required to carry.

Yes. All drivers hold an enhanced DBS (Disclosure and Barring Service) certificate, which is a legal requirement for private hire drivers in England and Wales. Certificates are renewed annually. Council licensing also requires drivers to declare any new convictions between renewals.

Yes. All vehicles carry hire and reward insurance, the specific class of insurance required by law for private hire passenger journeys. Standard social, domestic, and pleasure insurance does not cover paying passengers. Our cover does, for every journey, every vehicle.

When you book, we send an SMS with your driver’s name and vehicle registration before the pickup. On the day, your driver will know your name and destination. If anything does not match — name, plate, or destination — do not get in and call us immediately on 01892 249 999. Licensed private hire vehicles in England must also display their licence plate and the operator’s details.